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BigRoad Support – Data Plans & Roaming


At BigRoad, we’ve got a dedicated team of Support Specialists that are available to help you whenever you need it! It’s one of the many things that set us apart of our competition. From a quick question about how to use the BigRoad Mobile App, to a detailed explanation of rules and regulations, BigRoad’s got your back! This blog covers a topic that our team talks about often – data plans and roaming.

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Your Top Support Questions Answered

BigRoad Support Questions and AnswersWith over 40,000 fleets and 500,00 drivers using our solutions, and hundreds more selecting BigRoad every day, we’ve been experiencing higher than normal call and email volume leading up to the ELD mandate deadline. All hands are on deck at BigRoad to ensure that we continue to provide customers with world-class customer service and support. Have a quick question that you need an answer to? Check out this post for answers to common support questions.

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What Version of BigRoad are you Using?

upgrade.jpgThis is the question that usually precedes many of the issues our customer support team comes across daily. Often, the simplest solution is the route of the problem. A dated app will inhibit the system’s optimal functionality.

BigRoad is not exclusive to the age old problem of ‘Functionality vs. App version’. They are one in the same. Any software whether it be on your mobile device, laptop or tablet will have updates. Our product development team work to make BigRoad and DashLink function as seamlessly as possible.

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