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Fleet Complete

Who is Fleet Complete?

Fleet Complete is a leading global provider of connected vehicle technology, delivering mission-critical fleet, asset, and mobile workforce management solutions. Fleet Complete is servicing over 500,000 subscribers and over 35,000 businesses in North America, Australia, Europe, Scandinavia and Baltics.

Why did Fleet Complete acquire BigRoad?

In 2017, Fleet Complete selected BigRoad because of its market leadership in the ELD space, its #1 app with a sterling reputation among users, excellent R&D team, robust growth, and strong cultural alignment. Today, BigRoad complements Fleet Complete’s comprehensive, one-stop-shop fleet management solutions portfolio.

How does being part of Fleet Complete affect BigRoad?

BigRoad’s key focus remains to provide the best ELD solution on the market. Being part of Fleet Complete allows BigRoad to offer its customers the most comprehensive suite of fleet, asset, and mobile workforce management solutions that integrate seamlessly with its DashLink ELD and BigRoad Freight solutions.

BigRoad

What is BigRoad?

BigRoad provides innovative and easy-to-use solutions that simplify safety and compliance for thousands of drivers and fleets across North America.

The solutions we provide include:

  • The BigRoad Mobile App: An Electronic Logging Device (ELD) application that allows drivers to create clean and accurate logs while tracking hours of service (HOS) rules to minimize roadside violations.
  • The BigRoad Web App: Real-time fleet management solution designed to minimize risk while maximizing operations through real-time tracking, improved communications, and violation notifications.
  • DashLink: BigRoad’s affordable ELD solution enables fleets to get on the path to compliance with zero up-front hardware costs and no hidden fees.

Who uses BigRoad?

More than 350,000 drivers and 30,000 fleets across North America have chosen BigRoad as their compliance partner.

Drivers can download the BigRoad Mobile App to their Android or iOS device (smartphone or tablet) and sign in to the account created for them by their fleet administrator. DashLink hardware provides engine-connected logging for ELD mandate compliance in both the USA and Canada.

Fleet administrators, dispatchers, and safety managers use the BigRoad Web App to manage and track the drivers within their fleet including risk management and reporting.

How much does BigRoad cost?

BigRoad offers very affordable solutions to help drivers and fleets prioritize safety and compliance within their operations. A complete breakdown of our solutions, benefits, and prices are available on our pricing page.

What are BigRoad’s support hours?

Supporting our users is a top priority at BigRoad. That’s why our staff are available 24 hours a day, 7 days a week.

Call: 1-800-220-0779
Email Support: [email protected]

BigRoad Mobile App

How easy is it to use the BigRoad Mobile App?

The BigRoad Mobile App is intuitive and easy to use. It was designed to make the lives of drivers easier, not harder. BigRoad Mobile App users love it! Take a look at what they have to say on the Google Play Store and Apple App Store.

What devices can I use the BigRoad Mobile App on?

You can use the the BigRoad Mobile App on most Android and iOS (Apple) smartphones and tablets. Your device must be able to connect to a cellular network. You cannot use the BigRoad Mobile App on a laptop. BigRoad is supported on Android 8 or higher and iOS 12.0 or higher.

What cellular network provider should I use?

You can choose any cellular network that meets the needs of your fleet.

How big of a data plan should I have for my device?

The size of your data plan depends on your total data needs on your device. To use BigRoad, we recommend a plan with a minimum of 500MB if you drive within the United States only or Canada only. If you’re traveling between the United States and Canada (crossing the border), you’ll need a plan with data roaming and a minimum of 1GB of data. This will help you avoid excessive roaming charges if you exceed your data limit. Remember – you’re probably using other apps on your phone that require data as well!

Will the BigRoad Mobile App drain my battery?

The BigRoad Mobile App is required to check for location and motion, even while in the background, which does use some battery. It is recommended to sign out of the app and swipe it closed when you aren’t using it.

While you are using the app, we strongly recommend you always have your device plugged in, in the foreground, and connected to the internet for the best performance and most accurate logging. If your charge gets low, and the app is in the background, the operating system can decide to kill the app to preserve power. This can cause unexpected behaviour and potential compliance issues.

How do I download the BigRoad Mobile App?

Android Users
  • From your device: Click on the Google Play Store icon, enter BigRoad into the search bar at the top of the screen, click the BigRoad Mobile App to start your download.
iOS (Apple) Users
  • From your device: Click on the App Store icon, enter BigRoad into the search bar at the top of the screen, click the GET button next to the BigRoad Mobile App listing to start your download.
For Users of Managed Devices
  • If your fleet manager updates your device for you, contact them to let them know when there is a new update available.

How do I update to the latest version of the BigRoad Mobile App?

When you first download the BigRoad Mobile App onto your device, we recommend you set it to automatically update when a new version is available. To manually update your BigRoad Mobile App:

Android Users
  • Tap on the Google Play icon.
  • Tap Settings.
  • Select My apps & games.
  • If an update is available, the word UPDATE will appear next to the BigRoad icon, tap UPDATE to download the latest version.
iOS (Apple) Users
  • Tap on the App Store icon.
  • Select the Account Profile icon.
  • If an update is available, a button with the word UPDATE will appear next to the BigRoad icon. Tap the button to download the latest version.

How do I change my duty status?

You can change your duty status from more than one screen:

  • On the Home screen, touch the circle widget (showing your duty status and hours remaining) and select the desired duty status.
  • On the Logs screen, select the dropdown list at the top of the screen and select the desired duty status.

Can I edit my driver logs?

Yes. You can edit log events to the extent allowed by ELD Regulations:

  • From the Home screen tap the Logs menu tab.
  • Tap View Logs at the bottom of the screen.
  • Tap the log day you wish to change.
  • Select any of the events for that day and press the Edit button.
  • If your log is already certified, tap ‘Edit Daily Log’  first, then select your event to edit. You will have to re-certify your log day after editing it.
  • Or, if there is an event that should be on your logs that isn’t, you can tap ‘Add Past Duty Status…’ at the end of the event list, to create a new duty status event.

Automatically recorded Driving events cannot be edited. 

Note: Drivers can only edit the last 14 days of logs. Beyond that, no edits can be made.

For additional information, visit our resources page and watch our View & Edit Logs video.

What if I Forgot to Set Personal Conveyance or Yard Move Before I Started Driving?

ELD Regulations say that Personal Use and Yard Move must be selected before the driver begins driving and that automatically recorded driving time cannot be edited. Because of this, you cannot edit these events. To avoid any violations at roadside, make sure to annotate any events where this occurred and indicate that it should have been PC or YM but you forgot to select it before driving.

Alternatively, BigRoad provides an ‘Ignore Event’ option. This annotates the event with the note you add and asks you to select the duty status the event should have been. It DOES NOT change what is seen in your official logs but it will recalculate your remaining time based on what the event should have been to help you know how much longer you can drive.

Can I view my driver logs on a computer?

Yes – You can access your driver logs using the BigRoad Web App from any computer with an Internet connection.

Visit app.bigroad.com and log in using the email address and password you use with the BigRoad Mobile App.

Can I email my driver logs?

Yes – You can email your daily logs to one or more recipients from your device.

To email ELD Compliant logs to FMCSA during a roadside inspection:
  • From the Home screen tap Inspect Logs.
  • Choose 7 days plus today (U.S.)
  • Tap Send to FMCSA then Via email.
  • Enter the inspection comment provided by the safety official.
  • Tap Send.
To email ELD Compliant logs to Transport Canada during a roadside inspection:
  • From the Home screen tap Inspect Logs.
  • Choose 14 days plus today (Canada)
  • Tap Send/Print logs then Send to Safety official.
  • Enter the output file comment and email address provided by the safety official.
  • Tap Send.
To email a non-compliant PDF of your log for a single day:
  • Tap Logs.
  • Tap View Logs and select the log day you wish to send.
  • Scroll to the bottom of the screen and tap Email/Print.
  • Tap Email Log.
  • Enter the email address(es) and tap Send.
  • The recipient(s) will receive an email from BigRoad with a link to a PDF of your log, which can be saved or printed.

How do I print my driver logs?

You can print your logs from a computer, smartphone, or tablet.

How to print from the BigRoad Web App:
  • Sign in using the email address and password you use for the BigRoad Mobile App.
  • Select yourself on the map or in the driver list.
  • Select the day you want to print.
  • Select Logs.
  • Select View PDF and then print from your PDF view.

To print from a smartphone or tablet, you must be connected to the Internet and have a Bluetooth or Wi-Fi printer.

How to print your log for a single day from your smartphone or tablet:
  • From the Home screen, tap Logs then View Logs.
  • Select the log day you wish to print.
  • Scroll to the bottom of the screen and tap Email/Print…
  • Tap Print Log.
  • Select the app you wish to use to print.

Is the Fleet Complete BigRoad ELD compliant with ELD regulations in the United States and Canada?

Yes! The BigRoad ELD is compliant with all relevant regulations in both the United States and Canada. It is registered on the FMCSA ELD List website and is 3rd Party Certified by FPInnovations for Canadian ELD.

Registered ELDs are mandated in both countries unless you are otherwise exempt.

What should I do during a roadside inspection?

The BigRoad Mobile App makes roadside inspections a breeze:

  • From the BigRoad Home screen, tap Inspect Logs.
  • Choose how many days of logs you need to present for inspection based on the country you are currently driving in.

Note: The requirement is to show the current day plus 7 days in the United States or 14 days in Canada. The inspector is restricted to only seeing the logs provided for inspection.

  • According to the safety official’s preference, choose to show your logs on-screen or send them to the saftey official electronically.
  • For the on-screen inspection option, enter a security pin, if desired, then hand your mobile device to the safety official. They will see the Instructions page, which includes a link to the ELD Information Packet for the country you selected. When they have completed reviewing your logs they will return your device and you can enter the same security pin to exit inspection mode.
  • To send your logs to the safety official, choose ‘Send to FMCSA’ in the U.S., or ‘Send/Print Logs’  then ‘Send to safety official.’ In both cases the safety official will have provided you with a comment to enter into the app before sending.

BigRoad Web App

What is the BigRoad Web App?

The BigRoad Web App is a real-time fleet management solution designed to help fleet administrators, dispatchers, and safety managers minimize risk while maximizing operations through tracking, improved communications, and violation notifications.

Why can’t I see my driver’s location?

You have to invite your drivers to your fleet to see their information (location, logs, etc.). You will see their location once they accept your invitation to join your fleet by downloading the mobile app and signing in using the account you added to the BigRoad Web App for them.
In the BigRoad Web App:
  • Sign in to your BigRoad Web App.
  • Click on the Fleet tab.
  • Select Users and click Invite User at the top of the screen. If the driver is already using the BigRoad Mobile App, make sure you use the same email address they’re currently using to log in.
  • Select the correct Roles(s), fill in any required fields, and Click the Invite Using Email button.
  • The driver will receive an invitation email with links to set up their password and download the BigRoad Mobile App on their device (if they aren’t already using it).
  • The driver then must Sign In with their email address and password.

What is the Roadside Inspection Risk dashboard?

Select Dashboard from the BigRoad Web App menu. This dashboard looks at each driver’s duty cycle, duty status, and recent daily logs to help you find and coach your drivers to correct log errors before they result in a citation from safety officials. The top of the dashboard has a summary of the number of drivers and daily logs that have at least one violation as well as the number of trucks that have unidentified driving time that hasn’t yet been assigned. The dashboard displays a table that ranks drivers from most risky to least risky, so you can focus on helping drivers who need coaching. The more green you see, the better! Red requires attention to avoid roadside risk.

How does the Roadside Inspection Risk dashboard work?

BigRoad continuously checks your drivers’ daily logs. The number of days checked corresponds to the number of logs examined by enforcement officers in each jurisdiction:
  • U.S. Duty Cycle = Last 8 days of logs are checked.
  • Canadian Duty Cycle = Last 15 days of logs are checked.
The columns in the dashboard show drivers who are currently driving without time, logs with form and manner violations, and logs with missing signatures.

What is Unassigned Driving and What Do I Do With It?

When a vehicle with an ELD installed moves, but there isn’t a driver signed into that ELD, the driving that happens is logged to the ‘Unidentified Driver.’ When a driver logs into that ELD afterwards, they have the option of claiming or rejecting the unidentified driving time. If a driver doesn’t claim that time, it remains as ‘Unassigned Driving’ on the Dashboard in your BigRoad Web application. According to ELD regulations, fleet personnel are responsible for either assigning that time to the appropriate driver or annotating it, which means adding a note to say why it can’t be assigned. If you are audited, the auditors will request to see the report showing any unidentified driving that is still unassigned and you can receive fines. To assign or annotate your fleet’s unidentified driving time, select the ‘View’ button on the Dashboard where it shows how many Trucks have unassigned driving time.

Can I use the BigRoad Web App to track my drivers?

Yes. The BigRoad Mobile App obtains GPS data from the DashLink ELD device to keep a record of the truck route throughout the day and record events to the drivers’ logs. ELD events contain location information which is displayed on the map on the Drivers page and on the driver’s trip sheet.

Can I see the mileage for the trucks in my fleet?

Yes. The BigRoad Web App has a detail page for each truck in your fleet under the Trucks tab. This page shows the total mileage and mileage per jurisdiction for each day. The mileage information is pulled directly from the vehicle’s engine via the DashLink device. 

To see the mileage for all trucks for a specified time period, you can generate a Vehicle Milage Report. 

Does the BigRoad Web App track mileage automatically so my drivers don’t need to manually enter the odometer information?

Yes. When using a BigRoad ELD, the information is collected automatically through the engine connection. 

Does the BigRoad Web App help with IRP and IFTA reporting?

You can use information in the BigRoad Web App to help you prepare IRP and IFTA paperwork. Under the Reports tab, you can run a Vehicle Mileage Report, which provides mileage for each truck within your fleet within each jurisdiction. This information can be combined with fuel purchase and other information to prepare your IRP & IFTA paperwork.

If your drivers enter their fuel receipts into the BigRoad mobile app, this information will also be included on your Vehicle Milage Report, further simplifying the reporting process. This is dependant on selecting the correct fuel type for each truck on the Trucks page and on the drivers entering each of their fuel receipts.

I’m getting exceptions when I run the vehicle mileage report. How can I prevent this from happening

You can reduce your exceptions by ensuring your fleet creates accurate GPS records and drivers complete their daily logs correctly.

  • Always run the BigRoad Mobile App when driving.
  • Have your device (smartphone or tablet) mounted in the truck in spot that gets a strong GPS reception.
  • Always have your smartphone and tablet plugged in while driving.
  • Ensure drivers are signed in and connected to the correct truck at all times.

Why do I have unknown jurisdictional mileage for some of my trucks?

Mileage is reported as ‘unknown’ when daily logs have mileage for a truck but there is no matching GPS data.

This can be caused by:
  • Driving without having the BigRoad Mobile App on.
  • Entering the wrong truck number into the daily log.
  • Signing in to the wrong truck in the BigRoad Mobile App.
  • The distance recorded by the GPS was too different from the distance recorded in the daily logs, so it was not considered to be a match.
  • The phone or tablet was not plugged in and the battery died.
  • The phone or tablet was unable to get a GPS signal.

What does it mean when mileage is added to an unknown jurisdiction?

Mileage data was entered into the daily log but no matching GPS record for the vehicle could be found.

You might see the following:
  • The odometer mileage of 650 mi, with readings of 580050 – 580700 was added to the unknown jurisdiction since no GPS mileage was recorded.
  • No GPS mileage was recorded on the days where the driver logs said there was mileage driven in the vehicle. This can mean the driver was not signed in to the truck, they signed in to the wrong truck, they were not running the BigRoad Mobile App while driving, or their device was turned off.
  • GPS mileage was 150 mi (over 5 days) but odometer mileage was 2500 mi, with readings of 58000 – 582500. The odometer mileage was added to the unknown jurisdiction, and the GPS mileage was ignored, since the odometer values were considered correct and the GPS mileage differed too much to assign jurisdictions.
  • Some GPS mileage was recorded, but it doesn’t match the odometer readings from the daily logs. The battery in the device may have died or the device may have been turned off. If your drivers often switch trucks, they may have signed in to the wrong truck.

You can click on each of the odometer readings to link the reading to the correct driver log. When looking at a driver log you can switch to the Trip Sheet tab to see the GPS record for the driver on that day.

Some things you should watch for:
  • No GPS information recorded message: No GPS record for that driver was recorded on that day. The driver was not running the BigRoad Mobile App or had their device off.
  • The route shown is for Unknown Truck: The driver was not signed in to a truck while driving.
  • Check that the truck number shown with the route is a match: If the trip sheet has the wrong truck number then the driver was signed in to the wrong truck while driving.
  • Check for typos in the odometer values.

Why am I getting this exception: No driver logs found even though GPS mileage was recorded?

There is a GPS record for the truck but none of the drivers in the fleet had the truck number in their daily logs for the day. This does not affect the mileage report since the GPS mileage is added to the totals. It is a warning your driver logs might be incorrect since some drivers should be reporting that they drove the truck. This can also happen if a driver was signed in to the BigRoad Mobile App for a different truck than the one they were actually driving.

The GPS mileage for some drivers is showing miles when they were off-duty (ex. after work and on weekends). How can I avoid this?

If a driver takes their device with them while off-duty and is still signed in to a truck, BigRoad continues to record the position of the truck since the driver might change their duty status later or have missed a duty status change.

To ensure your mileage reports are accurate:
  • Avoid allowing personal use of devices attached to the truck to ensure the position shown is always the position of the truck and not the driver.
  • Drivers who take devices with them when off-duty should sign out of BigRoad and then sign back in before going back on-duty.

My driver forgot to sign in for a day or signed in to the wrong truck. Can I go back and fix incorrect mileage amounts?

You will need to download the vehicle mileage report and manually adjust the amounts.

What amount of exempt miles, personal conveyance, permitted travel, or travel in jurisdiction is not part of the IFTA agreement?

The vehicle mileage report provides raw mileage for each truck across all the jurisdictions it traveled in for the report time period. It does not track or report on any special allocation of miles or jurisdictional requirements.

BigRoad ELD Hardware Device

What is “DashLink”?

DashLink is the name given to BigRoad’s ELD engine-connected hardware device. It is the simplest and most convenient way to produce ELD logs.

How does a BigRoad ELD DashLink work?

The BigRoad ELD DashLink device plugs into the diagnostic port of the truck. Data from the engine of the truck is collected by the device and transmitted to the BigRoad Mobile App on the driver’s mobile device (smartphone or tablet) via Bluetooth.

What vehicles are supported by BigRoad ELD?

All heavy-duty trucks and motor coaches are supported by BigRoad ELD. Other vehicles (e.g. pick-up trucks, cube vans) manufactured after 2008 are also supported. Fleet Complete has multiple ELD devices that each support a different set of engine protocols. Make sure to provide your sales representative with an accurate list of your vehicles to ensure you receive the most suitable devices for your trucks.

What mobile devices can I use with BigRoad ELD?

You can use the BigRoad Mobile App on most Android and iOS (Apple) smartphones and tablets with Bluetooth and Location Services enabled. Your device must be able to connect to a cellular network. You cannot use the BigRoad Mobile App on a laptop. 

How do I install the BigRoad ELD device in a truck?

Simply plug the BigRoad ELD device into the diagnostic port of the truck, attach it securely using the provided cables and ties, and configure the vehicle for ELD in the BigRoad Web App. See the Install Guide for complete details. 

How do I get my drivers setup to use BigRoad ELD?

It’s easy to get your fleet up and running :

  • Ensure all of your drivers have the most recent version of the BigRoad Mobile App installed and can sign in to your fleet. 
  • Train your drivers on how to use a BigRoad ELD equipped vehicle.
  • Install a device in each truck.
On the Fleet Settings page in the BigRoad Web application, ensure your fleet is configured to allow ELD equipped trucks and that each truck is configured for ELD logs on the Truck profile page. When you enable ELD for your fleet, there is a wizard that walks you through the full configuration, step-by-step.

Can drivers switch between trucks that have a BigRoad ELD device and trucks that do not?

Yes – Drivers can switch between trucks that are set up for ELD and have devices installed and those that are exempt from ELD and do not have devices installed. If using the BigRoad mobile app, the drivers’ hours of service logs will be carried between trucks. Make sure to set your drivers as ELD Exempt in the BigRoad Web App while they are operating a vehicle that is exempt from ELD and does not have a BigRoad ELD device installed and to remove the ELD Exempt flag when they go back to using an ELD truck.

What is an odometer gap and how do I fix it?

Odometer gaps occur when a vehicle has been driven without an ELD device connected for an extended distance (6+ miles). There are several potential causes for this:

  • Connection to the vehicle diagnostic port is insecure. Ensure the device is connected securely to the diagnostic port with the locking collar locked tightly.
  • The DashLink device is being disconnected and reconnected by the operator. A drivers may have disconnected the when using a vehicle for personal use. In this scenario, you can enable personal conveyance for your fleet so drivers can use the vehicle without creating HOS compliance issues. 
  • The device is being moved between two or more trucks. The BigRoad ELD device is designed to pair with a specific vehicle, not to move with the driver. For most users, moving a device from one truck to another is an infrequent scenario. Ensure drivers are not moving devices between vehicles unless they follow the install guide.
  • The vehicle is being driven by team drivers or slip-seat drivers who do not belong to the same fleet. If more than one driver is driving a vehicle equipped with BigRoad, ensure all drivers are using the BigRoad Mobile App and belong to your fleet or gaps will occur.

How do I fix mistakes in my logs when using BigRoad ELD?

When driving a BigRoad ELD equipped truck, your duty status is automatically recorded from the engine and cannot be edited with the BigRoad Mobile App. Other, non-driving duty status such as off-duty, on-duty and sleeper may be edited. Once a log is signed by the driver, the driver can still make changes, but they are required to re-certify their logs after completing those changes.

Corrections can be suggested by a supervisor using the BigRoad Web App by viewing the person page for the driver. Click Daily Logs, navigate to the appropriate day and click Edit Logs. The driver must sign the log before the supervisor can edit it. The driver is required to accept any of the edit suggestions made by their safety manager before they become an official part of the logs. The updated events will show as log edits and the original events become inactive log events.

What is personal conveyance and how does it work?

Personal conveyance is any personal trip you make during your off-duty time in a commercial motor vehicle (CMV). When a driver selects the Begin Personal Use option they must already be in the Off Duty status. A special driving status event will be recorded. After selecting the personal use special driving status, any driving done with the vehicle will be recorded as off-duty driving. When the driver is finished using the truck for personal use, they must choose to ‘End Personal Use.’

How do I enable personal conveyance for my fleet?

Personal conveyance is set at the fleet level. Out-of-the-box, this feature is disabled. Only an administrator or manager with appropriate privileges can enable personal conveyance for the fleet from the BigRoad Web App. To enable personal conveyance, an administrator must sign into the BigRoad Web App, select the Fleet tab and click the Edit button in the top right corner. This will show the rules and exceptions selected for the fleet. Scroll to the bottom of the page and select the personal conveyance checkbox.

Once personal conveyance is enabled for the fleet, admins can then edit the setting on a per-driver basis on the driver’s profile page.

How do I start using personal conveyance mode?

Once signed into the BigRoad Mobile App, the driver can select the appropriate duty status by clicking the duty status circle. The available options appear on a dropdown list. The driver must be in the Off Duty status then they can select Begin Personal Use and add the required note. 

How do I end personal conveyance mode?

Select the Duty Status button on the home screen and select End Personal Use from the dropdown list. The driver is again required to add a note. The duty status will return to Off-Duty.

Is There a Limit to How Much Personal Conveyance Driving is Allowed

In Canada, regulations limit drivers to no more than 75km of personal use per day. If this limit is exceeded, the app will automatically switch the driver out of personal use off-duty driving and into the regular driving duty status. 

Regulations, Rules, & Mandates

What are the hours of service (HOS) rules?

Hours of service (HOS) rules regulate when a driver can operate a commercial motor vehicle (CMV). For more information, see the FMCSA Summary of Hours of Service Regulations for driving in the United States and Transport Canada’s HOS Regulations for driving in Canada.

Who is Required to Use ELDs?

Most commercial motor vehicles and drivers in the U.S.A. and Canada are required to use an ELD for tracking hours of service, unless otherwise exempt. FC BigRoad ELD is registered on the FMCSA ELD list and is 3rd Party Certified by FPInnovations for Canadian ELD.

My Drivers are Required to Have an ELD Information Packet With Them. Where do They Get That?

ELD regulations stipulate that drivers must always have an ELD Information Packet with them while driving. This packet must include:

  • the user manual for the ELD
  • instructions for the data transfer mechanism
  • malfunction reporting requirements
  • a supply of blank logs for the driver to use in the event of an ELD malfunction.

The FC BigRoad ELD user manual contains the first three items. The user manual is always accessible to the driver within the mobile app:

  • From the More tab select Settings then either U.S. User Manual or Canada User Manual
  • When starting the on-screen Inspection Mode, a link to the ELD Information Packet is available on the Instructions page. This will link directly to the correct Information Packet for the country selected when entering inspection mode.

The ELD Information Packets are also available here:

Summary “Driver Cards” are also available. These are useful as a quick reference card for drivers and safety officials but physical copies are not required and do not take the place of the full ELD Information Packet / User Manual. There are different versions for the U.S. and Canada so if you want your drivers to carry Driver Cards, be sure to print the version(s) appropriate for where you operate:

It is the Motor Carrier’s responsibility to provide blank paper logs. Fleet Complete does not supply these.