The news hit that ONE20 ELD abruptly ceased its business operations on May 18, 2018, leaving its ELD customers stranded with devices that stopped functioning. The company’s division shut down without offering any preliminary notice or customer support for the transition, kicking their users to the curb with a meek ‘End of Duty’ message.
Beware of the low-hanging fruit
While the news is shocking to the ONE20 customers, it is not entirely surprising. Many ELD providers today face customer discontent due to a variety of reasons, ranging from cost to functionality. Some reports show that many ELD providers are struggling to retain customers or to continue offering services after the initial surge in orders around the December 2017 deadline.
Everyone is trying to get their share of the ELD pie by outcompeting each other in pricing, however, as shown by the sad example of ONE20, cheaper ELD options are not necessarily long-lasting. One-time purchase is not a viable business model to deliver consistently reliable service and up-to-date regulatory compliance, and customers should be wary of purchasing a one-time-pay solution.
How BigRoad Can Help?Essentially, you get what you pay for. BigRoad is part of a 20-year financially strong company and has been a trusted provider of ELDs and AOBRDs for the past 5 years. Its award-winning electronic logging device has been recognized by Frost & Sullivan as the #1 ELD solution across North America based on several factors that include price/performance value and usability. The BigRoad ELD app has been collecting accolades from drivers and owner operators throughout the years and has 4.5/5 star reviews.
The company’s business model ensures the reliability of its electronic logging solutions as well as the longevity of BigRoad services for the long haul.
BigRoad will be onboarding ONE20 ELD customers, helping alleviate the transition to a new solution.
Should you be impacted by this, or if you are dissatisfied with your current provider, contact us as soon as possible at 1-888-305-8777 x3.
BigRoad will help relieve some of the contract cancellation costs.
For more information, please visit bigroad.com or call our Sales department directly.